Shipping policy
Shipping, Returns & Refund Policy
Order Dispatch & Shipping
All confirmed orders placed through the official Shark Doo Doo website are generally processed within one (1) business day. Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery timelines are estimates and may vary depending on the destination, courier operations, weather conditions, or other circumstances beyond our control.
Returns, Replacements & Refund Requests (Within 7 Days)
If you receive a damaged, defective, incorrect, or incomplete product, you may submit a return, replacement, or refund request within 7 days of delivery.
To raise a request, please email sales@sharkdoodoo.co.in with:
- Order ID
- Brief description of the issue
- Supporting photos or videos, wherever applicable
Requests submitted after the applicable return period may not be accepted.
Unboxing Video Requirement for Claims
To help us verify product-related issues fairly, a clear and continuous unboxing video is required for claims involving:
- Transit damage
- Missing items
- Incorrect item received
- Manufacturing defects
- Visible quality concerns
The video should clearly show:
- The sealed package from every side before opening
- All sides of the sealed outer package prior to opening
- The package being opened
- The complete unpacking process without interruption
- The product and the reported issue clearly visible
Claims without sufficient video evidence may not qualify for a replacement, refund, or compensation.
Products Eligible for Return
A return request will be considered only if:
- The product is unused and in its original condition.
- It does not show signs of misuse, stains, tears, scratches, or customer-caused damage.
- The original packaging, accessories, and purchase proof are available.
Products failing to meet these conditions may not be eligible for return or refund.
Charges That Cannot Be Refunded
The following charges are non-refundable:
- Shipping charges paid during purchase
- Return shipping charges, wherever applicable
If an order cannot be delivered due to an incorrect address, incomplete address, or incorrect contact information provided by the customer, any additional shipping cost for re-dispatch shall be borne by the customer.
Shark Doo Doo will not be responsible for delays or delivery failures resulting from incorrect shipping details.
Order Cancellation
Orders may be cancelled only while they are still being processed.
If a cancellation request is approved during the processing stage, a cancellation fee of up to 19% of the order value may be deducted to cover payment gateway, packaging, and processing expenses.
Orders that have already been dispatched cannot be cancelled.
Product Pricing & Marketplace Information
Prices displayed on the official Shark Doo Doo website may differ from those available on third-party marketplaces.
Such differences may occur due to marketplace commissions, promotional campaigns, shipping costs, and other operational expenses.
Nothing in this policy limits a customer's rights if a product received is defective, damaged, or materially different from the item ordered.
Need Assistance?
For any queries related to orders, returns, or refunds, please contact us:
Email: sales@sharkdoodoo.co.in
Phone: +91 7771007966
This Shipping, Returns & Refund Policy forms a part of the terms governing purchases made through the official Shark Doo Doo website. Shark Doo Doo reserves the right to update, revise, or modify this policy at any time without prior notice.